Question 1

Why $149/mo when I can get a cheap AI chatbot for $20?

Accepted Answer

A text-back bot sends a canned reply. Quallaa handles the entire conversation — answers questions, gathers details, books appointments, sends follow-ups, screens inquiries, and escalates to you when it should. Every interaction is logged, every surface has its own AI, and a real person stands behind the system. The $20 tool texts back. Quallaa handles the customer.

Question 2

What about AI liability?

Accepted Answer

Quallaa's onboarding creates documented evidence that you understood AI capabilities, configured guardrails, and agreed to oversight responsibilities. This establishes 'reasonable care' — protecting both you and your customers. Every conversation is logged, every disclosure is tracked, and your guardrail configuration is on record.

Question 3

What is Quallaa?

Accepted Answer

Quallaa is an AI practice. Our self-serve product handles calls, texts, email, web chat, booking, follow-up, and escalation for your business — one product, $149/mo, everything included. We also work directly with teams on training and custom AI builds. Member of Anthropic's Claude Partner Network.

Question 4

Will my customers know it's AI?

Accepted Answer

We recommend transparency — and starting June 2026, Colorado law requires it for AI customer communication. Quallaa handles this automatically: first messages include a natural AI disclosure, and you can customize the wording in your settings. Most customers appreciate the honesty and are impressed you have the technology.

Question 5

What if the AI says something wrong?

Accepted Answer

The AI has hard guardrails — it won't quote prices, make guarantees, or continue past its competence. If it's not sure about something, it says "Let me have someone get back to you on that" and alerts you. Quallaa walks you through setting these boundaries before you go live.

Question 6

Can I customize how the AI responds?

Accepted Answer

Yes. You configure guardrails: what to discuss, pricing guidance, escalation rules, and AI disclosure settings. Want it to mention your warranty? Only discuss certain topics? You control all of this by talking to Quallaa — it surfaces the right settings when you need them. The AI stays within the boundaries you set.

Question 7

What happens to my customer data?

Accepted Answer

Customer conversations, contact info, business data — encrypted and scoped to your account. Not used to train anything, not sold, not monetized. We don't build a customer list out of yours. If you leave, you take your data with you.

Question 8

Do I need training before the AI goes live?

Accepted Answer

Quallaa walks you through everything before your AI goes live. You'll see exactly how it works, configure your guardrails, and test it. It's conversational and hands-on — Quallaa shows you what you need to know based on what you're setting up.

Question 9

Is this compliant with AI regulations?

Accepted Answer

Yes. Quallaa is built for the Colorado AI Act (effective June 2026) and FTC guidance on AI transparency. Disclosure is handled automatically in first messages. Every conversation is logged with an audit trail. Quallaa ensures you understand your responsibilities before the AI goes live.

Question 10

Do you do custom work?

Accepted Answer

Yes. Beyond the self-serve product, we work directly with teams on training and custom AI builds. Email hello@quallaa.com.

Question 11

Do I need to change my phone number?

Accepted Answer

No. Your business number stays exactly the same — customers keep calling the number they already have. We set up call forwarding so when you miss a call, it routes to our system and triggers an instant AI text-back. Your phone number, your calls, nothing changes.

Question 12

Can the AI text from my own number?

Accepted Answer

Yes — with the bridge feature (included), customers text your real number and AI replies from it. To them, it looks like you're personally responding. A lightweight companion app runs in the background on your Mac (for iPhone) or Android phone. You also get a dedicated AI number that catches missed calls.

Question 13

How long does setup take?

Accepted Answer

Sign up, enter your business details, and Quallaa walks you through the rest. Pick a local number, set up call forwarding, and you're live. The whole process is self-service — no calls or appointments needed.

Question 14

How do I see the conversations?

Accepted Answer

Ask Quallaa. Your conversations, contacts, escalations — everything is accessible through the chat. Ask "show me my conversations" and Quallaa surfaces them inline. If something needs your attention, the AI sends you a text alert with context so you know exactly what's going on.

Question 15

What happens after hours and weekends?

Accepted Answer

Same thing. AI works 24/7. Miss a call at 2am on Saturday? Customer still gets a text within 30 seconds. When you wake up, you'll see the conversation and can follow up.

Question 16

How much does it cost?

Accepted Answer

$149/month. One product, everything included — missed calls, booking, follow-up, screening, email, voice, all channels. No tiers, no add-ons, no per-message fees. Prep is free — build your profile, save conversations, set guardrails. You pay when Quallaa provisions a number and takes you live. Month-to-month, cancel anytime.

Question 17

Is there a limit on messages?

Accepted Answer

1,000 conversations per month included. A conversation is a unique customer contact — multiple messages with the same person count as one. Most businesses use a fraction of their allowance. No per-message or per-call fees.

Question 18

What if I want to cancel?

Accepted Answer

Cancel anytime. Month-to-month, no annual contract. We'll turn off the forwarding and you're done. No cancellation fees, no guilt trips, no sales calls to talk you out of it.

Question 19

How is this different from an answering service?

Accepted Answer

Answering services use humans reading scripts—inconsistent quality and they can't actually answer questions. This is AI that understands what customers are saying and responds intelligently. Faster and available 24/7.

Public-Facing AI, Done Right.

Your Reputation, Protected

When it doesn't know the answer

Your AI talks to the public.
You stay in control.

Try Quallaa now

Two ways in.

Self-serve product

Work with our team

One Product. Everything Included.

Set Up in a Conversation.
Go Live When You're Ready.

Tell us about your business

We walk you through it

Approve the guardrails, go live

You're live

Common Questions

Categories

Why $149/mo when I can get a cheap AI chatbot for $20?

What about AI liability?

What is Quallaa?

Will my customers know it's AI?

What if the AI says something wrong?

Can I customize how the AI responds?

What happens to my customer data?

Do I need training before the AI goes live?

Is this compliant with AI regulations?

Do you do custom work?

See What Your Customers Would Experience

Public-Facing AI, Done Right.

Your Reputation, Protected

When it doesn't know the answer

Your AI talks to the public.You stay in control.

Try Quallaa now

Two ways in.

Self-serve product

Work with our team

One Product. Everything Included.

Set Up in a Conversation.Go Live When You're Ready.

Tell us about your business

We walk you through it

Approve the guardrails, go live

You're live

Common Questions

Categories

Why $149/mo when I can get a cheap AI chatbot for $20?

What about AI liability?

What is Quallaa?

Will my customers know it's AI?

What if the AI says something wrong?

Can I customize how the AI responds?

What happens to my customer data?

Do I need training before the AI goes live?

Is this compliant with AI regulations?

Do you do custom work?

See What Your Customers Would Experience

Your AI talks to the public.
You stay in control.

Set Up in a Conversation.
Go Live When You're Ready.