Question 1

What exactly is this service?

Accepted Answer

It's an AI assistant that responds to your missed calls via text message. When a customer calls and you can't answer, they automatically get a text within 30 seconds. The AI has a natural conversation with them and gathers details about their issue, so they're taken care of until you can call back.

Question 2

Will my customers know it's AI?

Accepted Answer

That's your choice — and it's important enough that we cover it during certification. You'll learn the pros and cons of different disclosure approaches and choose the right strategy for your business. We recommend transparency — most customers appreciate it. If anyone asks directly, the AI is always honest about it.

Question 3

How much does it cost?

Accepted Answer

Plans start at $99/month for the Starter plan (300 AI conversations with a dedicated AI number) or $199/month for Pro (unlimited conversations, AI texts from your real number, plus a second number for missed calls). No setup fee on Starter. 14-day free trial — you won't be charged until it ends. Month-to-month, cancel anytime.

Question 4

Do I need to change my phone number?

Accepted Answer

No. Your business number stays exactly the same. On the Pro plan, customers text your real number and AI replies from it — they never see a different number. You also get a second AI number that catches missed calls. On the Starter plan, you get a dedicated local number with your area code.

Question 5

How long does setup take?

Accepted Answer

Sign up, enter your business info, and complete a quick interactive certification (~10-20 minutes). Then pick a local number, set up call forwarding, and your AI is live. Self-service — no calls or appointments needed.

Comparison

Best Missed Call Text-Back Services in 2026: What to Look For

Answering Services vs. AI Text-Back: A 2026 Comparison for Service Businesses